Adoção de serviço de computação em nuvem na área de bi em empresa de call center

Abstract

The objective of this technical report was to describe the implementation of a cloud computing service in a call center company, aiming at the best cost benefit for the organization, in view of the sector in which it is inserted. For this purpose, certain data was migrated to the cloud and, after being processed, returned to the company's infrastructure, in order to have greater control over the costs of reporting. The results obtained show that it was possible to improve the performance of ETL processes using BigQuery, one of google cloud Platform services, and also reduce local infrastructure costs, providing financial and competitive gains for the company, since it starts to provide higher quality and lower price services.