Comportamento de cidadania organizacional sobre a percepção de jovens trabalhadores

Abstract

Organizational Citizenship Behaviors (OCB) represent voluntary practices that strengthen cooperation, solidarity, and engagement among employees, contributing to organizational performance. This study aimed to analyze the degree of priority given to organizational citizenship behaviors by young workers. The research involved 109 young workers of both genders who answered a structured questionnaire based on the OCB scale validated in Brazil by Bastos, Siqueira, and Gomes (2014). The Analytic Hierarchy Process (AHP) method was used for analysis, allowing for the prioritization of criteria and sub-criteria, ensuring robustness in the interpretation of the results. The results showed that the criterion "Collaboration with colleagues" was the most prioritized, with weights of 0.7306 for women and 0.6716 for men. Within this dimension, the sub-criterion "I offer help to a colleague who is having difficulties at work" stood out as the most relevant among young people. This result demonstrates that interpersonal cooperation is seen as fundamental to building a collaborative work environment and strengthening teams. On the other hand, the criterion "Creative suggestions" obtained the lowest priority level, with the sub-criterion "I present new ideas about my work to my boss" being the least considered by the participants. It is concluded that, for the young workers analyzed, the CCOs (Corporate Co-op) manifest themselves primarily through the valuing of mutual support, to the detriment of formal innovation, highlighting the need for organizational practices that stimulate both cooperation and creativity.