Condutas cat friendly em ambiente hospitalar – consulta de qualidade para o paciente, tutor e veterinário

Abstract

The great stress load that a feline's veterinary consultation can cause on the patient himself, on his owner and on the veterinary team is well known. The lack of knowledge of feline behavior and the interpretation of its forms of communication, often brings a patient with aggressive responses to any form of manipulation. In addition to stress being a potential cause of disease, it can trigger a poor relationship between the veterinary team and cat’s owners. In the midst of this reality, an international campaign aiming to disseminate veterinary and clinical practices more pleasant and less invasive to the feline, called cat-friendly, was created. The adoption of these friendly concepts of behaviors brings countless benefits and a great resource in a consultation, increasing the reputation of the veterinary clinic before the owner and bringing the patient a less frustrating experience. Thus, this work presents a literature review of the main points of a more friendly veterinary consultation, elucidating a more empathic point of view. There is also a proposal for a documentary execution plan, which will include a step by step of a more cat-friendly consultation.