https://repositorio.ufu.br/handle/123456789/21761 Fri, 14 Aug 2026 03:51:32 GMT 2026-08-14T03:51:32Z https://repositorio.ufu.br/handle/123456789/49478 Title: Análise da implementação de um sistema de CRM em um restaurante de pequeno porte em Ituiutaba - MG: otimização do atendimento e fidelização de clientes Tue, 04 Aug 2026 00:00:00 GMT https://repositorio.ufu.br/handle/123456789/49478 2026-08-04T00:00:00Z https://repositorio.ufu.br/handle/123456789/49468 Title: Liderar para transformar: uma análise das prioridades gerenciais nas organizações Mon, 23 Mar 2026 00:00:00 GMT https://repositorio.ufu.br/handle/123456789/49468 2026-03-23T00:00:00Z https://repositorio.ufu.br/handle/123456789/49402 Title: Liderança servidora e satisfação no trabalho: uma análise das prioridades que moldam o ambiente organizacional Abstract: This study aims to analyze employees' perceptions of servant leadership and job satisfaction in an organization within the food service sector. To achieve this objective, a quantitative, descriptive, and cross-sectional approach was adopted through a case study conducted in a family-owned restaurant. Data were collected using structured questionnaires covering participants' sociodemographic profiles, servant leadership assessment, and levels of job satisfaction. To measure the variables, validated instruments from the literature were employed, and the analysis was conducted using the Analytic Hierarchy Process (AHP) method, which enabled the identification and prioritization of the factors considered most relevant by employees. The results revealed a high priority assigned to the dimensions of empowerment, humility, and long-term vision within the context of servant leadership. Regarding job satisfaction, satisfaction with supervision was identified as the most relevant dimension among those analyzed, while aspects such as promotion opportunities and salary showed lower relative priority. It is concluded that servant leadership contributes to the development of more positive, collaborative, and productive organizational environments, reinforcing its strategic role in promoting employee well-being and performance. Mon, 25 May 2026 00:00:00 GMT https://repositorio.ufu.br/handle/123456789/49402 2026-05-25T00:00:00Z https://repositorio.ufu.br/handle/123456789/49368 Title: O sentido do trabalho na vivência de mulheres negras congadeiras Abstract: This study aims to analyze how Black women participating in the congado tradition perceive the meaning of work. The research is qualitative and descriptive in nature, conducted through semi-structured interviews with Black women involved in the congado in the city of Ituiutaba, Minas Gerais. Data were analyzed using the content analysis technique proposed by Bardin (2016). The results show that, for the interviewed Black women congado participants, the meaning of work extends beyond income generation; it is linked to survival, dignity, independence, personal fulfillment, identity, and social transformation. Participants reported experiences marked by structural racism, gender inequality, professional devaluation, and difficulties in entering and remaining in the labor market. Furthermore, the congado proved to be a significant space for resistance, the strengthening of Black identity, cultural belonging, and ancestral connection, as well as a means of confronting social inequalities. The findings also reveal that work is perceived simultaneously as a source of fulfillment and suffering, shaped by social, cultural, and economic factors that directly influence these women's life trajectories. Fri, 03 Jul 2026 00:00:00 GMT https://repositorio.ufu.br/handle/123456789/49368 2026-07-03T00:00:00Z